kai bang
After-Sales Service
Arrive on site within 8 hours
10-minute response
Troubleshooting within 12 hours
Four Full Services
Full process service
From confirmation of delivery, guidance on system installation, debugging, and assistance to users in maintenance, upkeep, and management, we provide meticulous service from start to finish and are responsible to the end
24/7 service
24-hour telephone consultation service, with the most effective and fastest service requirements, ensures that the losses caused by user failures are minimized to the lowest extent possible.
full-service
Planned regular inspections and comprehensive service visits for all users, effectively providing comprehensive services for series maintenance and upkeep.
Full hearted service
Patiently listen to user opinions and requests, operate carefully, provide high-quality services, and sincerely refuse any gifts.
Five principles
Advocate for
Regular follow-up visits to users are required; Work must be guided by technical specifications; 24-hour hotline consultation services must be implemented.
Eliminate
Eliminate secondary complaints from users and prevent fraud.
must
Regular follow-up visits to users are required; Work must be guided by technical specifications; 24-hour hotline consultation services must be implemented.
guarantee
Ensure timely delivery; Ensure quality; Ensure full process service to ensure the normal operation of equipment.
serious
Listen carefully to user opinions; Carefully inspect and analyze faults; Serious debugging and maintenance: Fill out various forms carefully and maintain a good working relationship with users.
kai bang
Service Repair Process
phone communication
Telephone communication guidance and handling
Confirm home visit
Confirm the need for on-site visit and schedule a visit time
door-to-door service
Engineers provide on-site services at the agreed time
on-site acceptance
Customer on-site testing and acceptance of problem handling
Follow-up call
Within 72 hours, conduct a telephone follow-up with the person reporting the repair
Service completed
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kai bang
Service Network