Service

Service

kai bang

After-Sales Service

8 hours

Arrive on site within 8 hours

10 min

10-minute response

12 hours

Troubleshooting within 12 hours

Four Full Services

Full process service

From confirmation of delivery, guidance on system installation, debugging, and assistance to users in maintenance, upkeep, and management, we provide meticulous service from start to finish and are responsible to the end

24/7 service

24-hour telephone consultation service, with the most effective and fastest service requirements, ensures that the losses caused by user failures are minimized to the lowest extent possible.

full-service

Planned regular inspections and comprehensive service visits for all users, effectively providing comprehensive services for series maintenance and upkeep.

Full hearted service

Patiently listen to user opinions and requests, operate carefully, provide high-quality services, and sincerely refuse any gifts.

Five principles

Advocate for

Regular follow-up visits to users are required; Work must be guided by technical specifications; 24-hour hotline consultation services must be implemented.

Eliminate

Eliminate secondary complaints from users and prevent fraud.

must

Regular follow-up visits to users are required; Work must be guided by technical specifications; 24-hour hotline consultation services must be implemented.

guarantee

Ensure timely delivery; Ensure quality; Ensure full process service to ensure the normal operation of equipment.

serious

Listen carefully to user opinions; Carefully inspect and analyze faults; Serious debugging and maintenance: Fill out various forms carefully and maintain a good working relationship with users.

kai bang

Service Repair Process

phone communication

Telephone communication guidance and handling

Confirm home visit

Confirm the need for on-site visit and schedule a visit time

door-to-door service

Engineers provide on-site services at the agreed time

on-site acceptance

Customer on-site testing and acceptance of problem handling

Follow-up call

Within 72 hours, conduct a telephone follow-up with the person reporting the repair

Service completed

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kai bang

Service Network

Service Network